Fair & fast

Refund Policy

Plain English and no hoops: if something is wrong, email us and we will sort it. Contact us before your bank - we are faster than a chargeback. Last updated 14 July 2026.

Digital products - guides, the Trading Bible, courses

Non-refundable once access starts. At checkout you confirm two things: that you want access immediately, and that you understand this ends your 14-day right to cancel. Once we deliver, the purchase is final. If you would rather keep that right, do not confirm - and do not buy.
Faulty, inaccessible or not as described: replaced or refunded immediately, with no time limit. Nothing above affects this. Your rights under the Consumer Rights Act 2015 to content that is of satisfactory quality, fit for purpose and as described cannot be signed away, and we do not try to.
Bought the wrong thing? Email us before you open it and we will put it right - swap it, or refund it.

Subscriptions - BTR Bot & Mentorship

Cancel any time. Cancellation takes effect at the end of the current billing period; you keep access until then. No partial-month refunds.
BTR Bot: on cancellation the software stops opening new trades but never abandons open positions. Your data and journal remain yours.
Mentorship: monthly instalments cover the sessions and materials of that month; programme-specific terms are set out in your enrolment agreement.
Billing errors: duplicate or incorrect charges are refunded in full as soon as we see them - just email.

How to request a refund

Email [email protected] from the address you purchased with, including your receipt number (on the Stripe email receipt) and what went wrong. We respond within 2 working days and process approved refunds within 5 working days to your original payment method. Your statutory rights under UK consumer law are unaffected by this policy.

Please contact us before opening a bank dispute - we resolve genuine problems faster than the chargeback process, and it keeps prices down for everyone.