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Refund Policy

Plain English and no hoops: if something is wrong, email us and we will sort it. Contact us before your bank - we are faster than a chargeback. Last updated 29 October 2026.

Digital products - guides, the Trading Bible, courses

  • Non-refundable once access starts. At checkout you confirm two things: that you want access immediately, and that you understand this ends your 14-day right to cancel. Once we deliver, the purchase is final. If you would rather keep that right, do not confirm - and do not buy.
  • Faulty, inaccessible or not as described: replaced or refunded immediately, with no time limit. Nothing above affects this. Your rights under the Consumer Rights Act 2015 to content that is of satisfactory quality, fit for purpose and as described cannot be signed away, and we do not try to.

BTR Bot subscription

  • It is a download. The bot is software you download. At checkout you confirm that you want it straight away and that this ends your 14-day right to cancel. Once your licence key and download link are sent, the period you have paid for (a month, or 3, 6 or 12 months on a longer plan) is not refundable.
  • Cancel any time. Cancellation takes effect at the end of the period you have paid for; you keep access until then and we do not bill you again.
  • On cancellation the software stops opening new trades. While it is running, it keeps managing the trades it already has until they close. If you switch it off, open trades keep the stop losses already placed with your broker. On NinjaTrader connections that link a trade's stop loss and target on your computer (such as Rithmic), keep NinjaTrader running while a trade is open: if one of them fills while NinjaTrader is closed, the other can stay working at your broker. Your data and journal remain yours.
  • Full refunds and chargebacks. If a payment is refunded in full, or reversed through your bank, card issuer or Klarna (a chargeback), that period is no longer paid for: the licence ends, and we cancel the subscription so you are not charged again. A partial refund changes nothing. You can subscribe again at any time.
  • Disputes. While a dispute with your bank, card issuer or Klarna is open we suspend the licence, and we take no further payment from you. A question from your bank, card issuer or Klarna that is not yet a dispute (an inquiry) does not affect the licence. If the dispute is decided in our favour, or you withdraw it, we restore the licence and extend your subscription, free of charge, by the days it was suspended. If it is decided against us, the licence ends and we cancel the subscription, as for a chargeback. We never charge a fee for a dispute. The full rules are in clause 7.7 of the terms.
  • If we end it. If we end your subscription for any reason other than a failed payment or you breaking the terms, we give you at least 30 days' notice by email and refund the unused part of the period you have paid for.
  • Faulty or not as described: your Consumer Rights Act rights apply exactly as they do for the digital products above.

Mentorship

  • Your first 14 days. Mentorship is a service, so you keep your 14-day right to cancel even though we start straight away. Cancel inside those 14 days and you pay a fair proportion of the price for what you have received up to the moment you tell us, and nothing for the rest.
  • After that, cancel any time. Cancellation takes effect at the end of the month you have paid for.
  • Instalments: monthly instalments cover the sessions and materials of that month; programme-specific terms are set out in your enrolment agreement.
  • Billing errors: duplicate or incorrect charges are refunded in full as soon as we see them - just email.

How to request a refund

Email [email protected] and tell us what went wrong. Your receipt number and the address you bought with help us find your order quickly, but you do not have to give them. We respond within 2 working days and process approved refunds within 5 working days to your original payment method. Your statutory rights under UK consumer law are unaffected by this policy.

Please contact us before opening a bank dispute - we resolve genuine problems faster than the chargeback process, and it keeps prices down for everyone.